As a spray foam business owner, you have a wide array of responsibilities, from seeking out new customers to ensuring your workers' safety. To ensure success, make sure you're including these business maintenance tasks in your regular schedule.
- Invest in training for your employees. The more knowledge your applicators have, the better of a job they'll do. Good jobs earn you more customers, since happy customers will refer you to their friends.
- Make sure that you have standard company protocols for your employees, and that everyone who works for you knows what those protocols are. Whenever protocols change, make sure you include this information in a monthly newsletter or email, so employees are aware of the changes. Evaluate your protocols regularly to keep them relevant to your employees' and company's needs.
- Remember that your employees are the backbone of your business. Take some time every few months to survey your employees and find out what they like about their jobs, and what they feel could be improved upon. Use this feedback to improve employee relations in the future.
- Consistently evaluate and re-eveluate your marketing strategies. Make sure your website is in good shape, and that you're targeting the right customer base.
- Keep your spray foam equipment in good condition. Nothing slows down a project like an equipment malfunction. Keep your trailers clean, have your pumps inspected for safety, and always make sure employees' protective gear is intact and functional.
When you participate in the NCFI GoldStar Contractor Program, you learn a lot about maintaining your spray foam business. You also get support from NCFI and are included on our list of certified contractors. Visit our website to learn more about the NCFI GoldStar Contractor Program and our other training opportunities.