The Science of Experience



Tech Support is Here to Help

Posted by Emillie Lee

Aug 24, 2016 11:00:00 AM


Using and maintaining polyurethane equipment is easy with training and support from NCFI. We don't just provide the industry's best polyurethane insulation and the equipment to apply it. Our technical service department also provides five different levels of complete support for your purchase.

Initial Training and Support from NCFI

When you buy polyurethane equipment from us, our staff comes to your location to give you detailed instructions on what you need to support your equipment and on how to start it up and use it. We will also show you how to maintain it and how to identify and correct typical problems so that you can keep your equipment up and running.

After the Sale Support

NCFI's team is available via email, fax or telephone whenever you need help. We also maintain a website filled with self-service information that can also get you back on track. If you need parts or supplies, we maintain two warehouses and usually are able to ship out on the same day we receive your order.

On-Site Support

When we are on-site training you on a new purchase, we can also review your existing polyurethane equipment to help you maximize its efficiency. Our teams also provide site visits to train new employees or to support existing ones. If you need us, we'll be there.

Advanced Training

If you'd like to increase your team's level of knowledge, we maintain advanced training programs at both of our facilities in Mount Airy, NC and Salt Lake City, UT. Our programs typically include certifications that you can share with your customers.

Maintenance, Repair and Rebuilding

Our repair service is a key part of the training and support from NCFI. Whether you need a spray gun rebuilt or a total reconditioning, our technicians will keep your equipment working.